Frequently Asked Questions

Just dial the access number for your chosen country followed by the full international number and you will be connected. Simple.

How it works

1. Dial the Access Number for the destination you are calling

   Each destination has a Call2Abroad access number, which you dial to access the Call2Abroad service. The cost of calling our access number is billed by your service provider (eg. BT), and will appear like any other call on your monthly bill.

2. Enter the International Number to call

   Once your connected to our access number, your simply enter the full international number you are calling followed by # (including the 00 and international code). Calls are one cheap rate 24 hours a day.

No registration, no pre-payment and no accounts to open and no separate bills, just cheap calls to India, USA, Europe and beyond all day long! The cost of calling our access number is billed by your service provider (eg. BT), and will appear like any other call on your monthly bill.

An access number is a telephone number you dial to connect to our services. You pay one flat rate to connect to our systems and once connected, you enter the international number you are calling (including the 00 and international code) followed by #. The call to the access number is charged to your phone bill as normal. You don't need an account with us.

Yes, you can call at any time and you are usually charged the same low rate whenever you call

You can call our numbers from your mobile, however we advise checking the cost of calling the access number first with your operator. In most cases, you'd find it much cheaper to use our Mobile Service instead

Our numbers are available from any UK phone, however you may find that calls from payphones are subject to a surcharge by the payphone operator and may be at higher rates than advertised on this web site. Its usually cheaper to call from a landline; or use our mobile service instead

Follow this list to diagnose the issue:

1) Dial the correct access number for your destination (noting that access numbers are usually different for calling landlines and mobiles)?
2) Did you enter the full international number (including international dialing code)?
3) Did you follow your international number by #?
4) If you heard a message in a foreign language, it is most likely a problem at the "other end" (eg. the mobile you are calling is out of coverage, or the foreign network is overloaded), try calling back a bit later.

If the above list doesn't solve your query, get in touch

We never bill you, all calls made to our access numbers are billed by your service provider (eg. BT, Sky, Virgin etc). Any calls to our access numbers will just appear itemised on your bill as per any other call

All the rates for calling our access numbers are those charged by BT. Generally, other landline providers charge exactly the same as BT, however you may want to check in advance if unsure

For dedicated support fill in a Contact Form detailing your query, which of our services you are using, where you are calling and your network [the more info the better!]. We respond quickly.