Call2Abroad Spain: FAQs and Support

Frequently Asked Questions

You should find the answer to any queries in our Frequently Asked Questions. If you need more help, please get in touch: see the Support  section online or e-mail customer.services@call2abroad.com  detailing your query, which of our services you are using, where you are calling and your network [the more info the better!]. We respond quickly.

How does it work?

  1. Top-up directly from your mobile
    • Text us the message C2A to the short number 85505 for £10 credit
      This text will cost you £10 plus your standard message charge and we will credit your mobile phone with £10 of call credit.
    • Text us the message C2A to the short number 80556 for £5 credit
      This text will cost you £5 plus your standard message charge and we will credit your mobile phone with £5 of call credit.
  2. You receive a text back confirming your purchase and a PIN
  3. You dial the access number for your country and enter the number you want to call, paying the low Call2Abroad rate for the international part of the call

You don't need to use the PIN if you are calling from the mobile phone you topped up, however you can also use the credit from any other phone (mobile or landline) by dialling the access number and typing in the pin code.

Who is this for?

Absolutely anyone and everyone, if you make international calls, from any kind of phone - home, office or mobile - and want low, low rates coupled with absolute convenience then Call2Abroad Mobile is the service for you.

Which phones can I top up from?

Top up by text message from any valid UK mobile number. The cost of the top up is charged to your phone bill or pay-as-you-go credit.

What will the call cost?

When topping up with the text message method, the text message request you send for a top-up will be charged at your standard mobile operator's text rate. The text messages you receive from us will be charged at either £3 or £5.

Can I see what I get with Call2Abroad Mobile compared with BT?

Simply see our destinations and compare our great rates with BT or calling cards or any other providers.

Can I top up my balance?

Yes. Repeat the original top-up process - that never changes. If you have - for example - 40p remaining credit and you top-up with another £5 you now have £5.40's worth of credit to make calls. Simple!

Which access number is best to use?

You can use the access number 0344 545 1005 if calling from a mobile as this may be part of bundled free minutes you may have on your particular mobile contract.

How many calls can I make?

As many as you want - you can use the Call2Abroad mobile service any time of the day or night and can keep making calls up until your credit runs out. Remember you can top up at any time.

How can I top-up?

Top-up directly from your mobile - just text us the message C2A to the short number 85505 for £10 credit or text C2A to the short number 80556 for £5 credit

The value of the top up plus your standard message charge will be charged to your phone bill or pay-as-you-go credit

Your balance is simply incremented by the relevant top up amount, for example; 40p remaining credit and you top-up your phone with another £3 then you now have £3.40 available.

Where can I call to?

You save on calls to anywhere in the world, such as calls to Australia, Pakistan, Poland, India, China, South Africa and USA (1p/min). View our low Rates

Where are you calling from?
Where are you calling to?

Does my balance expire?

Yes, it expires 3 months after you top up, but every time you top up, you extend your whole balance by a further 3 months. So provided you top up within the three month period then you don't loose your credit.

Do you have an iPhone or Android app?

Not yet, but we will do very soon!

How can I avoid having to dial the access number each time?

Save on dialling time with speed dials

For convenience, you can save our access number in your contacts for seamless dialling.

You can either save the number into the phone book on your phone in the regular way, or you can edit the numbers in your phone book to include the access number as well.

Seamless calling: You can save the access number into your phonebook entries using Pauses for seamless dialling.

  1. Select the contact to edit
  2. In front of their number, enter the Call2Abroad access number 03445451005
  3. Add a pause:
    • iPhone Tap the + * # key at the lower left of the screen and the keyboard layout will change to show a 'pause' button. Tap the Pause key
    • Android Tap the menu key then the 'add 2-sec pause' button, or just press the ',' button on your keyboard
    • Nokia Press * 3 times to show ' p '
    • Seimens/Panasonic Press and hold 0 to show ' + '
    • Motorola/Sony Erricson Press and hold * to show ' p '
  4. (Only if calling from another mobile) Enter the Call2Abroad PIN
  5. (Only if calling from another mobile) Add another pause
  6. Ensure the destination number includes the full international code starting 00 followed finally by #
  7. Click Save

Example: If 03445451005 = Call2Abroad access number and 00336987654321 = your contact's phone number, then the finished entry should look like this:

  • iPhone/Android 03445451005,00336987654321
  • Others 03445451005p00336987654321

What happens if I have a problem?

Go to the Support section of our web site and tell us exactly what is wrong. We will investigate and fix the fault for you as soon as we can